Delete Your MotoSenso Account
Last updated: 2026-08-15
You can request deletion of your MotoSenso account and associated cloud data from this page.
How To Request Deletion
Email:
Use the subject:
MotoSenso account deletion request
Include:
- The email address used for your MotoSenso account
- Your name, if it is saved in the app
- A short note saying you want your MotoSenso account deleted
You can also start this request from inside the MotoSenso app from the account/profile area.
Verification
MotoSenso may verify that you control the account email before deleting the account. This helps protect accounts from unauthorized deletion requests.
What Is Deleted
When your deletion request is verified, MotoSenso will delete your MotoSenso account and associated cloud data, including:
- Account profile data
- Saved garage vehicles
- Owner/client details saved with vehicles
- Logbook records
- Diagnostic logs and fault history
- PID/live-data sessions
- Latest diagnostic state
- Saved cloud reports
- App crash reports linked to the account
- Live private profile and vehicle photos stored for account sync
- Account-linked active subscription entitlement access
- Firebase Authentication account and provider links
Local data stored on your device may remain until you delete it in the app, clear app storage, or uninstall MotoSenso.
Cancel A Subscription Separately
Deleting your MotoSenso account or uninstalling the app does not cancel a subscription purchased through Apple or Google Play. Before deleting your account, manage or cancel the subscription through the store account used to purchase it. Store cancellation and refund timing are controlled by Apple or Google Play and applicable law.
Data That May Be Retained
MotoSenso may retain limited information if required for:
- Security and fraud prevention
- Legal compliance
- Dispute resolution
- Abuse prevention
- Store reconciliation, refunds, chargebacks, and financial recordkeeping
- Backup recovery during a limited retention window
If any data must be retained, MotoSenso will limit it to what is reasonably necessary, tell you the retained category and reason, and remove it when the applicable retention period ends.
For store-managed subscriptions, MotoSenso may retain limited one-way hashes and bounded transaction or entitlement status when reasonably necessary for duplicate-claim prevention, fraud prevention, disputes, refunds, chargebacks, tax or financial records, or legal compliance. MotoSenso does not retain the raw store purchase token or signed store transaction after verification.
Timing
MotoSenso will normally begin processing verified deletion requests within 7 days and aims to complete deletion within 30 days, unless additional verification, legal, security, or technical requirements apply.
Privacy Policy
Read the MotoSenso Privacy Policy:
Contact
For deletion or privacy questions, email: